APA Style

Piccoli, Gabriele, Lui, Tsz-Wai. (2016). The effect of a multichannel customer service system on customer service and financial performance . mou: ACM Transactions on Management Information Systems.

Chicago Style

Piccoli, Gabriele, Lui, Tsz-Wai. The effect of a multichannel customer service system on customer service and financial performance. mou: ACM Transactions on Management Information Systems, 2016. Paper.

MLA Style

Piccoli, Gabriele, Lui, Tsz-Wai. The effect of a multichannel customer service system on customer service and financial performance. mou: ACM Transactions on Management Information Systems, 2016. Paper.

Turabian Style

Piccoli, Gabriele, Lui, Tsz-Wai. The effect of a multichannel customer service system on customer service and financial performance. mou: ACM Transactions on Management Information Systems, 2016. Paper.