Six sigma is widely recognized todays as a process improvement methodology that can cut costs and eliminate defects from manufacturing process. Companies have also used it to drive culture transfor…
The purpose of this thesis is to study and analyze expectations and perceptions about service quality in Wall Street English and to research about the role of service quality for creating customer …
NOTES: CD errorrnTodays business competition has become more fierce and inevitable. PT. XYZ, who runs the generator rental business, has a lot of competitors. as one thing that wanted to be achieve…
Mobile banking service has a vital role to Indonesian banking nowadays. It is all due to the technology growth and people are demanding more convenience and easy access to their bank account. Many …
The evolution of technology has trigger telecommunication companies in Indonesia to implement the CRM study on their business process, including PT Indosat Tbk. the CRM study, which stands for Cust…
According to Badan Pusat Statistik (BPS), the penetration rate for Indonesias mobile phone subscribers has reach 103.1 subscribers / 100 inhabitants which indicate it have penetrate the market for …
A physical menu has been considered as the primary tool to increase sales in the restaurant, and it also functions as visual distribution in assisting customer to choose the product which is food a…
The strategy geographic of Indonesia with approximately 6000 populated islands and the history of trade, makes Indonesian food varies greatly.Indonesian food is affected by some cultures such as Me…
The purpose of this study is to identify the impact of Assurance and Reliability toward Customer Satisfaction to Eaton Bakery & Restaurant, Taman Anggrek Mall. the study was conducted using two out…