Service quality: expectations, perceptions and satisfaction about service qua…

The purpose of this thesis is to study and analyze expectations and perceptions about service quality in Wall Street English and to research about the role of service quality for creating customer …

An analysis of strategy framework and effectiveness level of PT Telkom's corp…

TELKOM as an InfoComm Company in Indonesia want to share its responsibility forrnadvancing the nation by empowering information communities to minimizing Digitalrndivide through its CSR program to …

Analyses of axis promotion strategy using social media - twitter and you tube

The purposes of this thesis are to analyze the strategy and effectiveness of using social media as a promotional tool, and also to know how far social media can cover the right target market, so a …

A comparative study of two generation leadership communication style

The purposes of this thesis are to analyze the communication style that used by senior and junior leader at PT. XYZ. This thesis also describe about communication in leadership in a framework of si…

The Analysis of service quality and its relation with customer satisfaction f…

Wedding Organizer (WO) is one of the most popular new businesses in Indonesia. Asrnpeople getting busy day by day, they need some services to help them arranging theirrnwedding event. Naura WO, is …

The effectiveness of Swiss German University's advertising on print media and…

Advertising has become one of the persuasive media towards people tendencies tornbuy several products or services. Advertising is something more than a sales messagernthat engages the space in and …

The Impact of CRM strategies on business performance (case study of PT. Body …

The rise of modern retailers in Indonesia has become an incentive for companies to adopt customer relationship management (CRM) into one of their marketing strategies. Implementing CRM can generate…

The Impact of Customer Retention Strategies and Customer Satisfaction toward …

The evolution of technology has trigger telecommunication companies in Indonesia to implement the CRM study on their business process, including PT Indosat Tbk. the CRM study, which stands for Cust…

The Impact of store atmospherics and customer perceived value towards custome…

Edition

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ISBN/ISSN

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Collation

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Series Title

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Call Number

2830

The Influence of brand image towards customer experience a case study of Lion…

Edition

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ISBN/ISSN

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Collation

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Series Title

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Call Number

2814