Analysis of the influence of relationship marketing tactics implemented by Citibank Indonesia to create relationship quality on customer trust, satisfaction, switching cost and their implications toward citibank indonesia credit card customer loyalty

1 1 10 Analysis of the influence of relationship marketing tactics implemented by Citibank Indonesia to create relationship quality on customer trust, satisfaction, switching cost and their implications toward citibank indonesia credit card customer loyalty dananjaya, i gusti bagus agung Additional Author Wiryawan, Nizam Jim Additional Author mixed material Swiss German University 2013