Understanding the impact of after-service quality towards costumer loyalty, commitment and repurchase intention investigation on Honda Jabodetabek

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Understanding the impact of after-service quality towards costumer loyalty, commitment and repurchase intention investigation on Honda Jabodetabek

Permana, Bagas - Personal Name; Syaebani, Irfan - Personal Name;

This research seeks to comprehend the connection between behavioral (i.e. service quality) and affective (i.e. customer loyalty, commitment and repurchase intention) assessment of clients of Honda car workshop in Jabodetabek. It also explores the connection between the affective assessment and the results of customer loyalty. The research takes into consideration of service quality in Honda repair shop

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B03015 (Rack Thesis) Available

Detail Information

Series Title: -
Call Number: 3015
Publisher: : Swiss German University., 2019
Collation: -
Language: English
ISBN/ISSN: -
Classification: NONE
Content Type: -
Media Type: -
Carrier Type: -
Edition: -
Subject(s): MKT
Customer loyalty
Repurchase Intention
Commitment
After-service quality
Automotive
Specific Detail Info: -
Statement of Responsibility: -

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