The Impact of emotional labor towards Indonesian tour leaders' work engagement (Jakarta area)

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The Impact of emotional labor towards Indonesian tour leaders' work engagement (Jakarta area)

Nagaputri, Maria Alexandra - Personal Name; Garibaldi, Gemala - Personal Name;

With their work life in demand of facing various types of people and unpredictable situations, it is without a doubt that the tour leaders are positively associated with emotional labor. An explanatory study had proven that the work of tour leader is filled by emotional labor in every turn. With the high demand of emotional labor, surely it will affect their work engagement. A survey had proven that low work engagement is a worldwide crisis, not only a concern for Indonesia alone. The objective of this research is to find out the impact of emotional labor towards tour leaders

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B03058 (Rack Thesis) Available

Detail Information

Series Title: -
Call Number: 3058
Publisher: : Swiss German University., 2019
Collation: -
Language: English
ISBN/ISSN: -
Classification: NONE
Content Type: -
Media Type: -
Carrier Type: -
Edition: -
Subject(s): HTM
Emotional Labor
Work Engagement
Surface Acting
Deep Acting
Tour Leaders
Specific Detail Info: -
Statement of Responsibility: -

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