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The Impact of perceived organizational support on service-oriented organizational citizenship behavior: a case study of fronline at Royal Ambarukmo Hotel Yogyakarta

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This research is aimed to determine the impact of perceived organizational support (POS) on service-oriented organizational citizenship behavior (SO-OCB) in Royal Ambarrukmo Hotel Yogyakarta. The main focus of this research is frontline employees as they are more exposed to direct contact towards the guests. 107 respondents are taken as samples and the datas are analyzed with single regression method. The datas are then computed and calculated with SPSS system. The result shows that POS indeed impact SO-OCB. Three dimensions of POS consisting fairness, supervisor support, organizational rewards and job conditions are analyzed to find out the impact of each dimension to SO-OCB. The result shows that all three dimensions give an impact to SO-OCB. Suggestions and recommendations are provided to the management of Royal Ambarrukmo Hotel Yogyakarta as well as for future research.

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Availability

B03051

(Rack Thesis)

Available

Detail Information

Series Title

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Call Number

3051

Publisher

: Swiss German University., 2019

Collation

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Language

English

ISBN/ISSN

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Classification

NONE

Content Type

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Media Type

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Carrier Type

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Edition

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Subject(s)

HTM
Frontline Employees
Perceived Organizational Support
Service-Oriented Organizational Citizenship Behavi

Specific Detail Info

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Statement of Responsibility

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