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Benchmarking product service system of generator set distributors

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Power generation is an industry which is essential to sustain daily life. It makes a tight competition between generator set distributors. An improvement in product service system of the distributors is necessary to survive the competition. The purpose of this research is to develop tools to benchmark the Product Service System of generator set distributors. This benchmarking aims for identifying the gaps between one product with other competitors’ products. The methodology of conducting this research is by using Product Service System Board to visualize the current Product Service System of a generator set distributor

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B02161

2161

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Detail Information

Series Title

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Call Number

2161

Publisher

mou : Swiss German University., 2016

Collation

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Language

English

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Classification

NONE

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Statement of Responsibility

and using AHP as weighting method. The survey leads to the idea of the improvement of current Product Service System of a generator set distributor. This research needs further studies in more detaile

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