Benchmarking product service system of generator set distributors
Power generation is an industry which is essential to sustain daily life. It makes a tight competition between generator set distributors. An improvement in product service system of the distributors is necessary to survive the competition. The purpose of this research is to develop tools to benchmark the Product Service System of generator set distributors. This benchmarking aims for identifying the gaps between one product with other competitors’ products. The methodology of conducting this research is by using Product Service System Board to visualize the current Product Service System of a generator set distributor
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