Assessing service quality delivery and its impact on customer satisfaction in the banking sector: a case study of XYZ bank

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Assessing service quality delivery and its impact on customer satisfaction in the banking sector: a case study of XYZ bank

which means that the customers are not fully satisfied about the service quality at XYZ Bank. Long T - Personal Name;

The purpose of this study is to assess service quality and its impact on customer satisfaction in the banking sector. In XYZ Bank

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M00374 374 (Rack Thesis) Available

Detail Information

Series Title: -
Call Number: 374
Publisher: mou : Swiss German University., 2016
Collation: -
Language: English
ISBN/ISSN: -
Classification: NONE
Content Type: -
Media Type: -
Carrier Type: -
Edition: -
Subject(s): it is aimed at improving customer satisfaction.\"
Specific Detail Info: -
Statement of Responsibility: to examine the level of customer satisfaction and to determine the relationship between service quality and customer satisfaction.The researcher used closed-ended and self-administered questionnaires

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