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The Influence of leadership style and excellent production process through quality of product towards customer satisfaction: a case study of cast iron business unit in PT Krakatau Posco

The Main Purpose of this study is to analyze the influence of leadership style and production process to improving quality of product which can achieved Customer Satisfaction especially for cast iron business unit of PT Krakatau Posco. Questionnaire was using for collecting data and distributed to internal Operational Division employees of PT Krakatau Posco. The result of this research is to show the significant influence from Leadership Style (L) and Excellent Production Process (PP) in improving Quality of Product (Q) and Customer Satisfaction (CS). The result from Lisrel program are findings the significant results which have Goodness of Fit Index (GFI) more than 0.90 and supported by empirical data from actual Lean Manufacturing Implementation in Iron Making Plant of PT Krakatau Posco

Availability
M00464 (Rack Thesis)Available
Detail Information
Series Title
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Call Number
464
Publisher
Tangerang : Swiss German University.,
Collation
-
Language
English
ISBN/ISSN
-
Classification
NONE
Content Type
-
Media Type
-
Carrier Type
-
Edition
-
Subject(s)
Nurhamzah, Tezar Prima
Mariza, Ita
Siahaan, Antonius TP.
Specific Detail Info
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Statement of Responsibility
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