Assesing airline service quality and perceived service value: a study at PT Garuda Indonesia (persero) tbk.

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Assesing airline service quality and perceived service value: a study at PT Garuda Indonesia (persero) tbk.

quantitative findings as well as previous studies.rnrnThis study concludes that service quality sign - Personal Name;

This research aims to assess the service quality and its influence towards perceived service value at PT Garuda Indonesia (Persero) Tbk. The study measures the level of service quality using service process perspective

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B02507 (Rack Thesis) Available

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Series Title: -
Call Number: 2507
Publisher: : Swiss German University., 2017
Collation: -
Language: English
ISBN/ISSN: -
Classification: NONE
Content Type: -
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Edition: -
Subject(s): it is also inferred that Garuda Indonesia should i
Specific Detail Info: -
Statement of Responsibility: an Importance-Performance Analysis is performed to determine areas of services that needs improvements. Qualitative data is analyzed through triangulation method by comparing qualitative

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