Analyzing the impact of service quality and brand image towards customer loyalty in five stars hotel in Jakarta that implement green practices

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Analyzing the impact of service quality and brand image towards customer loyalty in five stars hotel in Jakarta that implement green practices

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This research is aim to see if there is influence of service quality and brand image towards customer loyalty in five stars in Jakarta that implement green practices. In this research there are two independent variables service quality and brand image and one dependent variable customer loyalty. Service quality will use five indicators such as

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B02586 (Rack Thesis) Available

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Series Title: -
Call Number: 2586
Publisher: : Swiss German University., 2017
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Language: English
ISBN/ISSN: -
Classification: NONE
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Edition: -
Subject(s): assurance
Specific Detail Info: -
Statement of Responsibility: reliability

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