Implementasi itil® v3 framework pada perancangan aplikasi service desk management berorientasi user

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Implementasi itil® v3 framework pada perancangan aplikasi service desk management berorientasi user

Winarno, Wing Wahyu - Personal Name; Nugroho, Eko - Personal Name; Budiyono - Personal Name;

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Publisher: mou : JNTETI., 2012
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ISBN/ISSN: 2301-4156
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