APA Style

Cazalis, Gregorio T., Sulistyo, Paulyn. (2005). Improving customer satisfaction in the airline industry through benchmarking to the best practice company (Singapore Airlines) . : Swiss German University.

Chicago Style

Cazalis, Gregorio T., Sulistyo, Paulyn. Improving customer satisfaction in the airline industry through benchmarking to the best practice company (Singapore Airlines). : Swiss German University, 2005. print.

MLA Style

Cazalis, Gregorio T., Sulistyo, Paulyn. Improving customer satisfaction in the airline industry through benchmarking to the best practice company (Singapore Airlines). : Swiss German University, 2005. print.

Turabian Style

Cazalis, Gregorio T., Sulistyo, Paulyn. Improving customer satisfaction in the airline industry through benchmarking to the best practice company (Singapore Airlines). : Swiss German University, 2005. print.