The Influence of guest service excellence and service delivery on guest loyalty: a survey on the guests of a restaurant in Jakarta

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The Influence of guest service excellence and service delivery on guest loyalty: a survey on the guests of a restaurant in Jakarta

whilst guest service deliveryrnshows that they are indeed correlated with guest loyalty.\" - Personal Name;

Guest service excellence and guest service delivery are known variable and have arnclose relationship of guest loyalty. There are several research that specificallyrncombined these two variables and their impact to guest loyalty. Therefore

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Call Number: 1972
Publisher: : Swiss German University., 2015
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Language: English
ISBN/ISSN: -
Classification: NONE
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Statement of Responsibility: these questionnaire are distributed towardsrnHoly Wings Kelapa Gading Customer. 101 data was collected and usable. Linearrnregression was used and several tests was conducted in order to ensure that t

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