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An application of product service system board for service evaluation (A Case Study in PT XYZ)

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Temporary power generation industry provides a similar product between competitors. It has made a tight competition between providers; therefore the right strategy to improve the service quality is needed to win the competition. the purpose of this study is to evaluate the provided service using Product Service System Board. the evaluation of PT. XYZs services is based on the idea of service strategy implementation. a concept that can approach the service strategy is Servitization. the concept of Servitization can be implemented in the real cases with Product Service System methodology. the Product Service System is a rising business model to respond a competitive modern market. the approach of this methodology can be done through Product Service System Board, which has aim to visualize the current provided service. the visualization brought to the understanding of each provided services to support the current products. These services are evaluated through performance, importance and capability survey. the survey leads to the idea of the improvement of the current services. This research needs further studies in improving the implementation of Product Service System Board. the sensitivity analysis and influencing factors identification are also needed to measure the effect of each component for the output of business.

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Availability

B01595

(Rack Thesis)

Available

Detail Information

Series Title

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Call Number

1595

Publisher

: Swiss German University., 2014

Collation

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Language

English

ISBN/ISSN

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Classification

NONE

Content Type

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Media Type

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Carrier Type

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Edition

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Subject(s)

IE
Servitization
Product service system
Product service system board
Diesel power plant

Specific Detail Info

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Statement of Responsibility

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