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Performance Evaluation of Knowledge Management Implementation Using Analytic Hierarchy Process (AHP) Case Study at PT. Medco E&P Indonesia

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In todays competitive business environment, competition between organizations has become strict and more competitive. PT. Medco E&P Indonesia implementing Knowledge Management (KM) as company intangible asset in order to reach higher competitive advantage. the investment in KM needs to be evaluated to assure the advantage obtained from the investment. the objective of this study is to evaluate knowledge management performance by comparing and ranking each division to find division that represents the most desirable performance to the least performance. the methodology used to evaluate is Analytic Hierarchy Process (AHP). the AHP arranges the decision problem into a hierarchy of more easily comprehended. This thesis adopts SECI model as a criteria that correlated to KM performance. in order to identify the area for improvements by means of determine the differences between division, gap analysis was conducted. Prioritize of criteria socialization (37.68%), internalization (23.63%), combination (23.61%), and externalization (15.08%). the result of division with highest weight of KM performance is planning and the lowest is financial. Financial division needs to improve the overall SECI process by increasing interaction between team members, routine progress reports and also verbalizing knowledge based on documents.

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Availability

B01598

(Rack Thesis)

Available

Detail Information

Series Title

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Call Number

1598

Publisher

: Swiss German University., 2014

Collation

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Language

English

ISBN/ISSN

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Classification

NONE

Content Type

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Media Type

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Carrier Type

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Edition

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Subject(s)

IE
Knowledge management performance
Knowledge management process
SECI model
Analytic hierarchy process

Specific Detail Info

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Statement of Responsibility

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