Influential Factors in Logistics Management: an Investigative Study of Customers Claims

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Influential Factors in Logistics Management: an Investigative Study of Customers Claims

Farizal, Anggita Fedyana - Personal Name; Anantadjaya, Samuel P. D. - Personal Name;

Logistics is the process of planning, implementing, and controlling the efficient, cost effective flow and storage of raw material, in-process inventory (Tseng, Taylor, & Yue, 2005). Logistics business becomes the trend nowadays in the world, it can increase the competitiveness of the economic in each country. Logistics is related with logistics management for the whole process starts from the warehouse until the end of the customers. Transportation systems influence the logistics performance hugely, transporting is required in the whole production procedures, from manufacturing to delivery to the final consumers and returns . This study investigates the influence of transportation to logistics management, which caused the customers claims. the methodology of this research uses qualitative approach. as a result, there is a significant influence of transportation towards logistics management.

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B01627 (Rack Thesis) Available

Detail Information

Series Title: -
Call Number: 1627
Publisher: : Swiss German University., 2014
Collation: -
Language: English
ISBN/ISSN: -
Classification: NONE
Content Type: -
Media Type: -
Carrier Type: -
Edition: -
Subject(s): Speed
Human error
IBA
Transportation
Logistics management
Damaged goods
Claims
Shipment
Specific Detail Info: -
Statement of Responsibility: -

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