Analyzing the gap between expectation and perception using servqual approach: a study of BPJS Kesehatan

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Analyzing the gap between expectation and perception using servqual approach: a study of BPJS Kesehatan

even the positive gap. For Admission Places - Personal Name;

The purposes of this study are to measure the gap between expectation and perceptionrntowards BPJS Kesehatan program

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B01954 (Rack Thesis) Available

Detail Information

Series Title: -
Call Number: 1954
Publisher: : Swiss German University., 2015
Collation: -
Language: English
ISBN/ISSN: -
Classification: NONE
Content Type: -
Media Type: -
Carrier Type: -
Edition: -
Subject(s): the highest gaprnis in Responsiveness dimension wi
Specific Detail Info: -
Statement of Responsibility: which divided to its AdmissionrnPlaces and Health Facilities of BPJS Kesehatan. The questionnaires were distributedrnto the 101 respondents in several Puskesmas in South Tangerang area.rnThe results f

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