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Activity based costing to improve profitability in after-sales services business, a case study of PT. XYZ, dealer of heavy-duty trucks

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Today?s World of business becomes more competitive. Companies are shiftingrnFrom a product-centric to a customer-centric view. The after-sales servicesrnBusiness has become a key differentiator and a major profit source.rnCompetition in heavy-duty trucks is very tight with many players involved. Pt.rnXyz position itself among those products that have premium prices andrnImported as cbu units. Most of the products are in off-road application onrnRemote area especially in coal mining sectors.rnThis research discusses the implementation of activity based costing, inrnAfter-sales services business, a methodology to provide improvement and a tool for decision making based on cost management. It also provides analysisrnAnd assessment of operation?s Activities.rnThe result can benefit pt. Xyz in determining how to setup new branches orrnSupport locations, elimination of non-value added activities and improve thernQuality of the process and cost management.rnAction plans to improve pt. Xyz performance are given at the end of thisrnResearch, in order to improve profitability of the company by using abc asrnTools for strategic decision making.

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Availability

M00195

(wh)

Available

Detail Information

Series Title

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Call Number

195

Publisher

: Swiss German University., 2011

Collation

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Language

English

ISBN/ISSN

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Classification

NONE

Content Type

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Media Type

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Carrier Type

-

Edition

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Subject(s)

MBA

Specific Detail Info

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Statement of Responsibility

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