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Improvement of quality assurance processess in PT. Krakatau Posco by implementing six sigma: a study concerning claim service activities towards customer satisfaction

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Six sigma is widely recognized todays as a process improvement methodology that can cut costs and eliminate defects from manufacturing process. Companies have also used it to drive culture transformation, top down management strategic growth, and deploy global business strategic In this thesis I would like to evaluate the gap of actual performance of process sales activity especially in terms of delivery lead time and product quality. These 2 factors as what had been shown from internal research shows high number of complaint and claim from customer. The data and information required from this research is from the actual record performance of PT. Krakatau POSCO, literature review from journal and past research study, and other companies which had been implementing six sigma, Schneider Electric. The researcher using descriptive study to describe the gap between the actual performance, theory, and the gap.

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Availability

M00312

(Rack Thesis)

Available

Detail Information

Series Title

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Call Number

312

Publisher

: Swiss German University., 2015

Collation

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Language

English

ISBN/ISSN

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Classification

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Content Type

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Media Type

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Carrier Type

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Edition

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Subject(s)

Customer satisfaction
MBA
DMAIC
TQM
Six sigma
Champion
Black belt
Strategic improvement goals
Customer expectation
Customer repetition

Specific Detail Info

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Statement of Responsibility

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