A Quality Improvement Strategy in the Highly Competitive Market of a Global Business - A Case Study at PT. Siemens Indonesia - Power Generation Cilegon Factory
With process of globalization, there are more enterprises are either sourcing their products directly from overseas supplier, or have relocated their manufacturing plantnto operation in low-cost labor countries. The global competition pushed company tonstrengthen their strategy and analyze their competitive advantage. nnThis thesis will discuss about analysis of a quality improvement strategy in the highlyncompetitive market of a global business. Data and information that required for thenresearch were derived from many resources, mainly from browsing of officialnwebsites and the rest from the company's data base. Six Sigma methodology Define-nMeasure-Analyze-Improve-Control (DMAIC)" is used to analyze data andninformation.nnThe strategy implementation focused on four quality culture: customer orientation
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