APA Style

Buttle, Francis. (2009). Customer relationship management : concepts and technologies (2). Amsterdam: Butterworth-Heinemann.

Chicago Style

Buttle, Francis. Customer relationship management : concepts and technologies. 2 Amsterdam: Butterworth-Heinemann, 2009. Book.

MLA Style

Buttle, Francis. Customer relationship management : concepts and technologies. 2 Amsterdam: Butterworth-Heinemann, 2009. Book.

Turabian Style

Buttle, Francis. Customer relationship management : concepts and technologies. 2 Amsterdam: Butterworth-Heinemann, 2009. Book.