APA Style
Macaulay, Steve. (1997).
How to improve your customer service : kiat meningkatkan pelayanan bagi pelanggan .
Jakarta:
Gramedia Pustaka Utama.
Chicago Style
Macaulay, Steve.
How to improve your customer service : kiat meningkatkan pelayanan bagi pelanggan.
Jakarta:
Gramedia Pustaka Utama,
1997.
Book.
MLA Style
Macaulay, Steve.
How to improve your customer service : kiat meningkatkan pelayanan bagi pelanggan.
Jakarta:
Gramedia Pustaka Utama,
1997.
Book.
Turabian Style
Macaulay, Steve.
How to improve your customer service : kiat meningkatkan pelayanan bagi pelanggan.
Jakarta:
Gramedia Pustaka Utama,
1997.
Book.