APA Style

Anton, Jon. (2002). Customer relationship management : the bottom line to optimizing your ROI . New Jersey: Prentice Hall.

Chicago Style

Anton, Jon. Customer relationship management : the bottom line to optimizing your ROI. New Jersey: Prentice Hall, 2002. Book.

MLA Style

Anton, Jon. Customer relationship management : the bottom line to optimizing your ROI. New Jersey: Prentice Hall, 2002. Book.

Turabian Style

Anton, Jon. Customer relationship management : the bottom line to optimizing your ROI. New Jersey: Prentice Hall, 2002. Book.