APA Style

Lovelock, Christopher, Wirtz, Jochen. (2011). Services marketing : people, technology, strategy (7). New Jersey: Pearson.

Chicago Style

Lovelock, Christopher, Wirtz, Jochen. Services marketing : people, technology, strategy. 7 New Jersey: Pearson, 2011. Book.

MLA Style

Lovelock, Christopher, Wirtz, Jochen. Services marketing : people, technology, strategy. 7 New Jersey: Pearson, 2011. Book.

Turabian Style

Lovelock, Christopher, Wirtz, Jochen. Services marketing : people, technology, strategy. 7 New Jersey: Pearson, 2011. Book.