APA Style

Sulistyo, Paulyn, Cazalis, Gregorio T.. (2005). Improving customer satisfaction in the airline industry through benchmarking to the best practice company (Singapore Airlines) . : Swiss German University.

Chicago Style

Sulistyo, Paulyn, Cazalis, Gregorio T.. Improving customer satisfaction in the airline industry through benchmarking to the best practice company (Singapore Airlines). : Swiss German University, 2005. print.

MLA Style

Sulistyo, Paulyn, Cazalis, Gregorio T.. Improving customer satisfaction in the airline industry through benchmarking to the best practice company (Singapore Airlines). : Swiss German University, 2005. print.

Turabian Style

Sulistyo, Paulyn, Cazalis, Gregorio T.. Improving customer satisfaction in the airline industry through benchmarking to the best practice company (Singapore Airlines). : Swiss German University, 2005. print.