APA Style

Munaf, Alex, Ridwan, Emil. (2005). Process innovation to increase customer satisfaction in Bank X . : Swiss German University.

Chicago Style

Munaf, Alex, Ridwan, Emil. Process innovation to increase customer satisfaction in Bank X. : Swiss German University, 2005. print.

MLA Style

Munaf, Alex, Ridwan, Emil. Process innovation to increase customer satisfaction in Bank X. : Swiss German University, 2005. print.

Turabian Style

Munaf, Alex, Ridwan, Emil. Process innovation to increase customer satisfaction in Bank X. : Swiss German University, 2005. print.