APA Style
Ford, Robert C.. (2011).
Managing quality service in hospitality : how organizations achieve excellence in the guest experien .
New York:
Cengage.
Chicago Style
Ford, Robert C..
Managing quality service in hospitality : how organizations achieve excellence in the guest experien.
New York:
Cengage,
2011.
Book.
MLA Style
Ford, Robert C..
Managing quality service in hospitality : how organizations achieve excellence in the guest experien.
New York:
Cengage,
2011.
Book.
Turabian Style
Ford, Robert C..
Managing quality service in hospitality : how organizations achieve excellence in the guest experien.
New York:
Cengage,
2011.
Book.