APA Style

Tjiptono, Fandy. (2007). Service, quality & satisfaction (2). Yogyakarta: ANDI.

Chicago Style

Tjiptono, Fandy. Service, quality & satisfaction. 2 Yogyakarta: ANDI, 2007. Book.

MLA Style

Tjiptono, Fandy. Service, quality & satisfaction. 2 Yogyakarta: ANDI, 2007. Book.

Turabian Style

Tjiptono, Fandy. Service, quality & satisfaction. 2 Yogyakarta: ANDI, 2007. Book.