APA Style
Storbacka, Kaj. (2001).
Customer relationship management : creating competitive advantage through .
New York:
McGraw-Hill.
Chicago Style
Storbacka, Kaj.
Customer relationship management : creating competitive advantage through.
New York:
McGraw-Hill,
2001.
Book.
MLA Style
Storbacka, Kaj.
Customer relationship management : creating competitive advantage through.
New York:
McGraw-Hill,
2001.
Book.
Turabian Style
Storbacka, Kaj.
Customer relationship management : creating competitive advantage through.
New York:
McGraw-Hill,
2001.
Book.