APA Style

Foster, Timothy R V. (2001). 101 cara meningkatkan kepuasan pelanggan = 101 ways to boost customer satisfaction . Jakarta: Elex Media Komputindo.

Chicago Style

Foster, Timothy R V. 101 cara meningkatkan kepuasan pelanggan = 101 ways to boost customer satisfaction. Jakarta: Elex Media Komputindo, 2001. Book.

MLA Style

Foster, Timothy R V. 101 cara meningkatkan kepuasan pelanggan = 101 ways to boost customer satisfaction. Jakarta: Elex Media Komputindo, 2001. Book.

Turabian Style

Foster, Timothy R V. 101 cara meningkatkan kepuasan pelanggan = 101 ways to boost customer satisfaction. Jakarta: Elex Media Komputindo, 2001. Book.