APA Style

Fournies, Ferdinand. (2003). Why customers don't do what you want them to do : 24 solusi menyelesaikan masalah penjualan . [s.l.]: Pink Books.

Chicago Style

Fournies, Ferdinand. Why customers don't do what you want them to do : 24 solusi menyelesaikan masalah penjualan. [s.l.]: Pink Books, 2003. Book.

MLA Style

Fournies, Ferdinand. Why customers don't do what you want them to do : 24 solusi menyelesaikan masalah penjualan. [s.l.]: Pink Books, 2003. Book.

Turabian Style

Fournies, Ferdinand. Why customers don't do what you want them to do : 24 solusi menyelesaikan masalah penjualan. [s.l.]: Pink Books, 2003. Book.