APA Style

Buttle, Francis. (2007). Customer relationship management = manajemen hubungan pelanggan . Jakarta: Bayumedia.

Chicago Style

Buttle, Francis. Customer relationship management = manajemen hubungan pelanggan. Jakarta: Bayumedia, 2007. Book.

MLA Style

Buttle, Francis. Customer relationship management = manajemen hubungan pelanggan. Jakarta: Bayumedia, 2007. Book.

Turabian Style

Buttle, Francis. Customer relationship management = manajemen hubungan pelanggan. Jakarta: Bayumedia, 2007. Book.