Assessing service quality and its impact toward customer satisfaction: case study of fuel retail station at PT Pertamina retail
With the impact of globalization
Availability
B02523
(Rack Thesis)
Available
Detail Information
Series Title
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Call Number
2523
Publisher
:
Swiss German University.,
2017
Collation
-
Language
English
ISBN/ISSN
-
Classification
NONE
Content Type
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Media Type
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Carrier Type
-
Edition
-
Subject(s)
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Specific Detail Info
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Statement of Responsibility
it is important to assessed service quality. The purpose of this research are to find the gap between customer perception and expectation and to find which dimension that affect customer satisfaction.