Improvement of user experience in sharepoint: case study of kt-it solutions GMBH
The purpose of this study is to provide a solution which improve the User Interface of SharePoint. The default SharePoint User Interface is confusing, either for the old user or the new user. SharePoint is a team collaboration software which used by companies to manage documents, manage projects, and also give information via intranet. Based on the User Experience Questionnaire (UEQ) framework, there are several attributes on a website such as attractiveness, perspicuity, efficiency, dependability, stimulation, and novelty. The result of the questionnaire determines almost all part of SharePoint needs improvement. Based on the UEQ benchmark, which is provided by the UEQ itself, all of the attribute is low. However, this study concentrates in improvement on Perspicuity, Efficiency, and Dependability, in this case the scenarios. The scenarios are Project Management, Team Collaboration, and Intranet. The reviewer, which consist of 5 experts in the SharePoint and work at KT-IT Solution GmbH, give a positive feedback regarding the improvement. The improvement is done by removing some of the unnecessary field in a form that would disturb the user experience. After improvement, the results are given back to be reviewed by KT-IT Solutions GmbH. The improvement is accepted by the experts at KT-IT Solutions GmbH, and approved by those experts.
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