The examination of the effectiveness for nps survey in measuring the customer loyalty. Study case: PT. Abb Sakti Industri
This research is to investigate the extent to which Net Promoter Score Survey (NPS) utilize by the organization in measuring the customer loyalty through feedback on their NPS annual survey. This NPS is a part of customer loyalty improvement process (CLIP) own by this organizations
M00330 | (Rack Thesis) | Available |
No other version available