The role of competency components in building a career in the hospitality industry
There have been many research studies done within the past few years indicating that there is the need of more specific competencies in order to have a career in thehospitality industry and also for future employees to make the cut in the industry. An interest arose whether such case was also applicable in Indonesia. The purpose of this research is to assess the level of each competency and to suggest desired competencies which need to be established in professionals graduating out of hospitality educational institutions so as to develop capacity to build a career in the hospitality industry. The 30 questionnaires distributed to three different hotels prove that because both Knowledge and Skills are visible, subject-logic level thus during evaluation they both have to be seen and recognized. Attitude on the other hand is considered invisible emotional level, therefore being very difficult to be evaluated or given points compared to the first two. Thus its seemingly to be the least important component out of the three, but still strong enough to have an effect on career.
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