Developing Knowledge Management System for Human Resources Development at PT FMP
PT FMP is a gear and sprocket manufacturing company. PT FMP uses several manufacturing process in the production line. one of the problems faced by the company is when there is a senior employee who resigns from the company; the knowledge owned by the worker will also leaving the company. That situation can affect to the companys productivity in a negative way. Knowledge management system ensures that his knowledge retained inside the company so it can be used later to train new employee or to develop the current employee become a multi-skilled workforce. the knowledge retained will be processed into standard operating procedure and video to be utilized later in the company. This thesis project focuses on developing a knowledge management system for manufacturing process at PT FMP. the methodology used to develop KMS is KM-IRIS Methodology. KM-IRIS is divided into five phases: identification, extraction, representation, processing, and utilization. the deliverables of this thesis is KMS, including SOP and video. the user acceptance test is done to verify feedbacks from the employees and used to improve and revise the developed KMS. the result from the user acceptance test shows that SOP is more suitable to maintain the current skill and quality. While training activity for employee is supported only by video. Instruction manual or manual book and training department are recommended to improve and increase the employees skill through training program in the company. It is also therefore recommended to implement KMS in the company and create KM team in order to develop, to run, to evaluate, and to revise the KM in the company.
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