The Impact of emotional labor towards Indonesian tour leaders' work engagemen…

With their work life in demand of facing various types of people and unpredictable situations, it is without a doubt that the tour leaders are positively associated with emotional labor. An explana…

The Impact of work-life balance and work engagement towards employee retentio…

Retaining employee has become an issue for many years, ensuring the loyalty of valuable and insightful employees is understandably important for companies to uphold. The new millennial generation w…

The Impact of psychological factors on consumers' green purchase behaviour : …

Plastic pollution is one of the most concerning issues presently and Indonesia is the second largest plastic waste producer in the world. A substantial part of the plastic waste comes from non-degr…

Consumer acceptance of self-service check-in technology : case study of Husei…

This research is designed to scale how good self-service check in kiosk accepted by the passenger in Husein Sastranegara airport in Bandung. TAM model are used to make the research models and made …

The Influence of planned behavior towards behavior intention on instagram cas…

In the increasingly widespread of digital era today, social media have gained a lot of attention as a socializing as well as marketing platforms. Instagram is one of the social media platforms with…

The Impact of perceived organizational support on service-oriented organizati…

This research is aimed to determine the impact of perceived organizational support (POS) on service-oriented organizational citizenship behavior (SO-OCB) in Royal Ambarrukmo Hotel Yogyakarta. The m…

The Impact of perceived value on customer loyalty: a case study of Grabfood c…

The aim of this research is to identify the impact of perceived value on customer loyalty in the case study of GrabFood in Jakarta. Perceived value is measured through customer perceived benefits a…

Consumer acceptance of mobile payment in casual dining restaurant: a study of…

The financial industry has evolved rapidly from the past ten years. Presently, consumers are spoilt for many options with regards to how they pay like cash, cards, and mobile payments. The emergenc…

Retaining customer loyalty through implementation of recovery strategies in f…

Excellence is the absolute prerequisite in fine dining because the prices charged are necessarily high. Therefore, service error/service failure occurrence in fine dining operation is highly tend t…

AEconversion GmbH & Co. KG : internship report 2019

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