33 1 10 craft a clear message, manage emotions, focus on a solution Harvard Business Review Press, Additional Author mixed material 9781633690783 Massachusetts Harvard Business Review 2016 cover_difficult-conversations-craft-a-clear-message-manage-emotions-focus-20220829145958.jpg Bovee, Courtland L. Additional Author Thill, John V. Additional Author mixed material 9781292215341 Harlow Pearson 2018 cover_business-communication-today-20220405101005.jpg Bovee, Courtland L. Additional Author mixed material 9780132064705 New Jersey Pearson 2008 9780132064705.jpg Locker, Kitty O. Additional Author mixed material 9780070167186 New York McGraw-Hill 2010 9780070167186.jpg Locker, Kitty O. Additional Author mixed material 9780071283113 New York McGraw-Hill 2008 9780071283113.jpg Bovee, Courtland L. Additional Author mixed material 0071006907 New York McGraw-Hill 1989 0071006907.jpg mixed material Singapore Ngee ann Polythecnic 1994 mixed material Singapore Ngee Ann Polytechnic [s.a.] mixed material Singapore Ngee Ann Polytechnic 1991 Locker, Kitty O. Additional Author mixed material 0071116133 New York McGraw-Hill 2006 0071116133.jpg