Analysis of customer relationship management and customer experiences toward …
The purpose of this research is to study the level of influence of customer relationship management toward customer loyalty and satisfaction, and to study the level of influence of customer experie…
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- 1532
The Impact of Customer Retention Strategies and Customer Satisfaction toward …
The evolution of technology has trigger telecommunication companies in Indonesia to implement the CRM study on their business process, including PT Indosat Tbk. the CRM study, which stands for Cust…
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- 1647
Analysis of Customer Satisfaction Factors towards Customer Loyalty in Mobile …
According to Badan Pusat Statistik (BPS), the penetration rate for Indonesias mobile phone subscribers has reach 103.1 subscribers / 100 inhabitants which indicate it have penetrate the market for …
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- 1649
Important Factors in Restaurant Design That Affects Customer Loyalty in Jakar…
Customer loyalty is something that actually important and needed by every restaurant. Loyalty itself could come from the product, services and atmosphere of the restaurant. With more demanding cust…
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- 1697
Analysis of customer satisfaction on selecting value airlines in Soekarno-Hat…
Service quality is one of the key factors in determining the success or failure of airlines industry. In order to gain and sustain competitive advantage in the market, it is essential to understand…
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- 1825
The impact of value added service towards customer satisfaction and customer …
The purpose of this research is to analyze the impact of value added service toward customer satisfaction, analyze the impact of value added service toward customer loyalty and analyze the impact o…
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- 1831
The Impact of relationship marketing tactics on customer loyalty in Indonesia…
The main purpose of this research is to find correlation between variables and determine the significant variables of relationship marketing tactics implemented by Smartfren telecom to impact custo…
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- 314
The Impact of customer loyalty towards purchase behavior : A case study of Ai…
The airline industry is considered as a promising sector in Indonesia. Due to the increase of economic and national income, the number of passengers is increasing year by year. AirAsia Indonesia is…
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- 3055
The Impact of store atmosphere towards customer loyalty. A case study of Tamp…
Visiting coffee house is now becoming a lifestyle in Indonesia. Because of this, customers do not only choose a coffee house or cafe based on the taste, price, service, quality on the food and beve…
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- 3047
Understanding the impact of after-service quality towards costumer loyalty, c…
This research seeks to comprehend the connection between behavioral (i.e. service quality) and affective (i.e. customer loyalty, commitment and repurchase intention) assessment of clients of Honda …
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- 3015
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