Service quality: expectations, perceptions and satisfaction about service qua…
The purpose of this thesis is to study and analyze expectations and perceptions about service quality in Wall Street English and to research about the role of service quality for creating customer …
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- 1827
Portal Hospital Indonesia Website Quality Assessment (Case Study: XZY Hospital)
The purpose of this study is to measure the staff medical expectations in one of the hospital in Jakarta towards the Portal Hospital Indonesia (PHI) website. the expectations are measured by the di…
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- 1618
Quality assessment of music website from user (fans) viewpoint (case study: K…
The purpose of this study was to measure the expectations of users in a music website kincir.com. Expectations are measured by dimensions websites, content, design, organization, and user-friendly …
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- 1821
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