Managing the guest experience in hospitality

Edition

-

ISBN/ISSN

9780766814158

Collation

432 p. : ill. ; 23 cm.

Series Title

-

Call Number

647.62 For m

Customer Satisfaction Influenced By Employee Gender - Case Study in Oakwood P…

Providing experiences is one of the most crucial factors of any hospitality establishment. Being able to deliver services exceeding customer expectations will most likely translate into customer sa…

Supervision in the hospitality industry

Edition

7

ISBN/ISSN

9781118071786

Collation

xvii, 506 p. : ill. ; 25 cm.

Series Title

-

Call Number

647.63 Wal s

Introduction to management in the hospitality industry

Edition

10

ISBN/ISSN

9780470399743

Collation

xxv, 720 p. : ill. ; 24 cm.

Series Title

-

Call Number

647.6 Bar i

Researching hospitality and tourism

Edition

2

ISBN/ISSN

9781446287552

Collation

xviii, 311 p. : ill. ; 25 cm.

Series Title

-

Call Number

647.94 Bro r

Investigating hospitality staff personality type and its influence towards em…

So many employees are not engaged in their work. Companies are coming up with strategies to retain their employees and work engagement plays a major role in employee retention. A perfect personalit…

The Influence of the moods and emotions on female leadership style in the hos…

The objective of this study is to determine the influence of moods and emotions on female leadership style in the hospitality industry. This research has moods and emotions as the independent varia…