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Determinants of Organizational Citizenship Behavior and Its Outcomes in Soll Marina Hotel Serpong

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Researcher and practitioner believe that organizational citizenship behavior (OCB) can increase organizational productivity and job satisfaction between employees. However, there is a little understanding about the concept of OCB between Indonesian. Therefore, this research aims to analyze the antecedents of organizational citizenship behavior using a comprehensive approach on level in organizational structure, which is procedural justice, transformational leadership, and the complexity of organizational structure. This research also analyzes the descendant of OCB, which is job satisfaction. This research is conducted in Soll Marina Hotel Serpong by distributing 115 questionnaires to its employee. the finding shows that procedural justice has an insignificant effect on employees‚Äö?Ñ?¥ OCB, transformational leadership has a significant effect on employees‚Äö?Ñ?¥ OCB, and the complexity of organizational structure has a significant effecton employees‚Äö?Ñ?¥ OCB. This research also found that OCB significantly affect job satisfaction.

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Availability

B01710

(Rack Thesis)

Available but not for loan - Missing

Detail Information

Series Title

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Call Number

1710

Publisher

: Swiss German University., 2014

Collation

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Language

English

ISBN/ISSN

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Classification

NONE

Content Type

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Media Type

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Carrier Type

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Edition

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Subject(s)

HTM
Job satisfaction
Organizational citizenship behavior
Transformational leadership
Procedural justice
Complexity of organizational structure

Specific Detail Info

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Statement of Responsibility

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