Customer loyalty and the impacts of service quality: the case study of B.O.R.…
Coffee shop has become one of the rapidly growing businesses. Customer loyalty is determined as the key factor to keep the business ongoing. Some of the benefits of customer loyalty is it keeps the…
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- 2596
Analysis of marketing mix factors and service quality towards customer satisf…
The aim of this research is to study and analyze decisive factors of customer satisfaction and loyalty against architecture firm in Jakarta and PT Han Awal & Partners Architects as the case study.…
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- 292
Customer Enthusiasm as the New Engine of Loyalty Growth - A Study of Customer…
The purpose of this study is to obtain the recommendations for Mercedes-Benz dealer network as well as PT. DaimlerChrysler Indonesia, how to build customer enthusiasm. Today's customers are becomin…
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- 77
The study of the impact of service standards, product quality and corporate i…
The purpose of this research is to study and analyse the impact of service standards, product quality and corporate image on customer satisfaction and loyalty (customers become more loyal and incre…
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- 308
The impact of customer value creation by budget hotel on customer satisfactio…
The purpose of this research is to study and analyze the impact of customer value creation on budget hotel towards customer satisfaction, customer loyalty and hotel profitability. The higher demand…
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- 255
The Influence of product differentiation and service quality on customer sati…
The aim of this research is to study the relationships between Product Differentiationrn(PD)
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- 1953
The effects of perceived performance, customer expectation, and brand image o…
The purpose of this research is to study and analyze the effects on perceived performance, customer expectation, and brand image on customer satisfaction and loyalty of imported plas…
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- 236
Analysis on impact of customer satisfaction and loyalty to customer banking …
The main purpose of this research is to study and analyze the influence ofrnCustomer satisfaction and loyalty in increasing customer relationship with thernBank. Following the customer satisfaction…
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- 202
Analysis of brand, customer perception, customer expectation, and marketing m…
The purpose of this research is to study and analyze determinants factors towards customer satisfaction and loyalty towards quick service restaurant in jakarta with pt. Xyz as case study. Quick ser…
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- 271
The Effects of customer satisfaction on switching barriers, re-enrolment and …
The purpose of this research is to investigate the influence of customer satisfaction on switching barriers, re-enrolment decisions and attitudinal loyalty of parents to the international schools a…
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- 214
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