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Customer Satisfaction Influenced By Employee Gender - Case Study in Oakwood P…
Ceccolini, MartinaPrawira, Oqke

Providing experiences is one of the most crucial factors of any hospitality establishment. Being able to deliver services exceeding customer expectations will most likely translate into customer sa…

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-
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Series Title
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Call Number
1702
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Analysis of customer satisfaction on selecting value airlines in Soekarno-Hat…
Adriansyah, MuhrilSamosir, Aaron Albert Maulana

Service quality is one of the key factors in determining the success or failure of airlines industry. In order to gain and sustain competitive advantage in the market, it is essential to understand…

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Call Number
1825
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The impact of value added service towards customer satisfaction and customer …
Abadi, FiterYanzah, Teuku Dhani

The purpose of this research is to analyze the impact of value added service toward customer satisfaction, analyze the impact of value added service toward customer loyalty and analyze the impact o…

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1831
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Assessing service quality delivery and its impact on customer satisfaction in…
which means that the customers are not fully satisfied about the service quality at XYZ Bank. Long T

The purpose of this study is to assess service quality and its impact on customer satisfaction in the banking sector. In XYZ Bank

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374
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Impact of service quality, trust, and customer satisfaction on customer loyal…
this study is aiming to determine the importance of the impact of service quality

In order to compete

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Call Number
427
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The Impacts of store atmospheric towards behaviroural intention with dining s…
Satrio W, Bagus DwiPratama, Yudhistira

Nowadays coffee shops enhance their interior design to make their place more comfortable and instagarammable. This phenomenon exist throughout Indonesia, especially in middle up income area and Bin…

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Call Number
3048
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The Impact of store atmosphere towards customer loyalty. A case study of Tamp…
Suryaputra, AdityaMbouw, Esa T.

Visiting coffee house is now becoming a lifestyle in Indonesia. Because of this, customers do not only choose a coffee house or cafe based on the taste, price, service, quality on the food and beve…

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3047
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Impact of shopping mall's attractiveness attributes on customer satisfaction …
Wiradipraja, RakaSyaebani, Irfan

Besides economic development, the culture and behavior of consumers has adapted in general for shopping malls. To stay competitive and innovative within the sector, shopping malls are driven to adh…

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Call Number
3026
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The Analysis of brand awareness and customer satisfaction toward competitive …
Relyana, WindaHidayat, Nila

As Indonesia is the largest food service market in ASEAN countries, the number of restaurants is growing rapidly and dominated by traditional restaurants. XYZ as a traditional restaurant is facing …

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3033
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Role and impact of delivery service, information quality and user interface q…
Siahaan, Antonius TP.Narendraputra, AdimasZuardi, Gunawan

As an old saying mentioned

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567
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