Employees first, customers second : turning conventional management upside down

Edition

-

ISBN/ISSN

9781422139066

Collation

VIII, 198 p. ; 22 cm.

Series Title

-

Call Number

658.3152 Nay e

Service operation : the official MIM academy coursebook

Edition

-

ISBN/ISSN

9789790751552

Collation

xv, 138 p. : col. ill. ; 19 cm.

Series Title

-

Call Number

658.812 Ser

Engage! : the complete guide for brands and businesses to build, cultivate, a…

Edition

-

ISBN/ISSN

9780470571095

Collation

1 online resource (402 p.)

Series Title

-

Call Number

658.84 Sol e

The Inovator's dilemma : when new technologies cause great firms to fail

Edition

3

ISBN/ISSN

9781422196021

Collation

xxxi, 253 p.: ill ; 21 cm.

Series Title

-

Call Number

658.4 Chr t

Designing a balanced scorecard to measure the performance of banking industry…

Balanced Scorecard is a performance measurement tool that has not been commonly used in banking industry in Indonesia. This research aims to provide a more comprehensive performance measurement for…

Impact service quality and brand image towards customer loyalty through custo…

The purpose of this research is to analyze the impact service quality

Development of mobile sales force system at PT. Foerch Indonesia

PT. Foerch Indonesia has a set of documents that is called Customer Information Folder (CIF). The CIF is used by the salesmen to record every activity, observation and sales made with their custome…

The Impact of customer loyalty towards purchase behavior : A case study of Ai…

The airline industry is considered as a promising sector in Indonesia. Due to the increase of economic and national income, the number of passengers is increasing year by year. AirAsia Indonesia is…

The Effect of a restaurant

Food is one of the basic human needs. The fulfillment of food becomes absolute if people want to remain able to maintain the continuity of their life. The market of food has always played a central…

The Impacts of store atmospheric towards behaviroural intention with dining s…

Nowadays coffee shops enhance their interior design to make their place more comfortable and instagarammable. This phenomenon exist throughout Indonesia, especially in middle up income area and Bin…