Customer relationship management : concepts and technologies

Edition

2

ISBN/ISSN

9781856175227

Collation

xix, 500 p. : ill. ; 25 cm.

Series Title

-

Call Number

658.812 But c

Principles of customer relationship management

Edition

-

ISBN/ISSN

9780324322385

Collation

xvi, 511 p. : ill. ; 26 cm.

Series Title

-

Call Number

658.812 Bar p

Customer relationship management : concepts and technologies

Edition

3

ISBN/ISSN

9781138789838

Collation

xxv, 400 p. : ill. ; 26 cm.

Series Title

-

Call Number

658.812 But c

Analysis of customer relationship management and customer experiences toward …

The purpose of this research is to study the level of influence of customer relationship management toward customer loyalty and satisfaction, and to study the level of influence of customer experie…

The Impact of Customer Retention Strategies and Customer Satisfaction toward …

The evolution of technology has trigger telecommunication companies in Indonesia to implement the CRM study on their business process, including PT Indosat Tbk. the CRM study, which stands for Cust…