Providing experiences is one of the most crucial factors of any hospitality establishment. Being able to deliver services exceeding customer expectations will most likely translate into customer sa…
Service quality is one of the key factors in determining the success or failure of airlines industry. In order to gain and sustain competitive advantage in the market, it is essential to understand…
The purpose of this research is to analyze the impact of value added service toward customer satisfaction, analyze the impact of value added service toward customer loyalty and analyze the impact o…
The purpose of this study is to assess service quality and its impact on customer satisfaction in the banking sector. In XYZ Bank
In order to compete
Nowadays coffee shops enhance their interior design to make their place more comfortable and instagarammable. This phenomenon exist throughout Indonesia, especially in middle up income area and Bin…
Visiting coffee house is now becoming a lifestyle in Indonesia. Because of this, customers do not only choose a coffee house or cafe based on the taste, price, service, quality on the food and beve…
Besides economic development, the culture and behavior of consumers has adapted in general for shopping malls. To stay competitive and innovative within the sector, shopping malls are driven to adh…
As Indonesia is the largest food service market in ASEAN countries, the number of restaurants is growing rapidly and dominated by traditional restaurants. XYZ as a traditional restaurant is facing …
As an old saying mentioned